How can i make a purchase?
Shopping at gogotrophy.com.my is easy
- Login to gogotrophy.com.my
- To add items in your cart, click on “Add to Cart” for the item you wish to purchase
- To change the quantity of the item, change the number in the box under the "Quantity" column
- To review the items in your cart, click on the ‘Cart’ link, located at the top right of the page
- Review your order at the Cart Page. Once you are ready to place the order, click on ‘Secure Checkout’
- Fill in all necessary details for your shipping details, click on ‘Proceed to Purchase’ to choose your preferred payment method
- Please review your orders again and total amount before completing the payment
You will receive a confirmation email shortly after you have placed your order. Your order is not confirmed until you receive a confirmation email
What and where is my order confirmation number
- The order confirmation can be retrieved in your confirmation email.
- When you view your “Order Status” under “My Account”
How long does it take to confirm my order?
Orders are confirmed once payment has been completed. Please check your email for the Order Confirmation.
Can I amend my order after it has been confirmed and paid for?
Yes, you may contact our customer service via email or whatsapp. Any amendments may cause delay in the delivery of your order.
Can I cancel my order?
Unfortunately, we are unable to cancel orders once it is paid. Please review your items before completing your orders. Only items showing in your Order Confirmation will be shipped.
Can I order through phone?
Yes, you may contact our customer service via email or "whatsapp" us during operation hours.
Can I cancel my order?
Of course! We love talking to our customers. If you prefer to speak with us, please call our Customer Service team at http://www.gogotrophy.com.my/ or you may even whatsapp us.
What do I do if I receive a faulty item or have a problem with an item ordered?
Please contact us immediately at http://www.gogotrophy.com.my with your order number, details and an image of the faulty items received. Please do not discard the items as we will need it to be collected back by our courier.
Can I purchase items in bulk and can i get more discounts?
Please contact our customer service directly if you wish to purchase items in bulk and to enquire for more discounts.
What kind of payment method may I use at gogotrophy.com.my?
- Credit Card (Visa/Mastercard/AMEX)
- Online Bank Transfer
- Cash Deposit
What are your delivery options and how much is shipping?
We will only confirm and charge you the delivery fee once your item is ready and
We are closed on Saturdays, Sundays and Public Holidays
Shipping may take longer during sale periods, holidays and extreme weather
Can I collect my order directly from Gogotrophy?
Yes, you may collect your items directly from Gogotrophy, please do inform our customer service before you wish to collect so we can prepare for you.
What should I do if my order has not arrived?
Please email or "whatsapp" us your tracking number, so we can check the status of your delivery.
I entered the wrong address, what should I do?
The delivery address for an order must be a valid residential address - we do not ship to P.O. Box or Parcel Lockers. Unfortunately, the delivery address cannot be amended once the order has been paid. In the event that the wrong address is indicated in the order, and the package is delivered, Gogotrophy will not be liable for any replacement or refund.
The courier will charge an additional cost for change of address for undelivered parcels with wrong/invalid address.
Will I get charged for a re-delivery?
There is no re-delivery fee. If you are not available to receive the order, our courier partner will contact you to arrange a re-delivery at a suitable time. If our partners are unable to reach you after multiple attempts, your package will be returned to Gogotrophy Warehouse in Malaysia. Should you face any problems, please contact us immediately.