Terms and Privacy Policy

Cash or Cheque Bank-in / Bank Transfer

Cash or Cheque Bank-in / Bank Transfer

Public bank Account name: GO GO TROPHY E MARKETING Account Number: 3-2028498-15

Once you have bank in the deposit fee, please send us Deposit Official Payment Receipt to Gogotrophy Customer Care Team at “gogotrophyemarketing@gmail.com" or whatsapp +601110868699

Orders

Resellers Orders:

We Offer * Widest range of products * Lowest price and tender quotation.

International Orders:

Please enquire your product of interest directly to “gogotrophyemarketing@gmail.com". We shall quote you in your currency. All website prices is in Malaysia Ringgit, as a rough guide MYR3.80 = USD1.00 exchange rate. Upon quotation agreement, payment can be done by through Paypal.

Discounts

Discounts:

Large quantity purchase. Pls get in touch with us by Email.

Customer Service

Customer Service:

We appreciate your time and strive to quickly and accurately provide answers to your questions.

Online Shop Support:

For information regarding online orders or our Online Shop: Whatsapp: +601110868699
Messenger: click here
E-mail: gogotrophyemarketing@gmail.com

Our Online Shop Customer Service advisors are available: Mon - Fri (excluding Public Holidays) : 9am to 6pm

We will strive to respond to your online shop enquiries within 1-2 working days.

Shipping

Shipping Rates:

Free Shipping is available for standard delivery for orders above a minimum spend of Rm500. (Non Bulky products only) - For West Malaysia Only

Delivery time:

For West Malaysia, the delivery time will be 1-3 business days after the order leaves our distribution center.

For East Malaysia, the delivery time will be 2-5 business days after the order leaves our distribution center.

Delivery Rules and Restrictions:

Orders are shipped on business days only. Business days are Monday to Friday, 9am - 6pm, excluding national holidays in Malaysia. All deliveries must be signed upon receipt.

Once you've placed your order:

You will receive an email confirming your order with a unique Order ID. For all inquiries about your order, please refer to this Order ID.

Contact from us may contain important information for you such as payment matters, tracking information, etc. In some cases we may require to you verify your order in order for us to process your order. Please check your emails regularly in case we need to contact you about your order.

After payment for goods purchased, we will calculate and let you know the cost of freight charges for you to remit the balance of payment to our account. Upon receive of payment we will proceed with posting the goods for you.

For special occasions:

If you have requirement to receiving your order urgently for a special occasion, please inform us in advance by email after you have placed your order so we can get your order to you in a timely manner.

Return and Refund policy

Unconditional return policy if your items is damaged during shipment or wrong items , you can return back to us.

Return must be made within 5 days from date of received goods . Damaged item(s) must be returned together with their original box and receipt . Items bought during promotional events are not eligible for exchange . Kindly inform Customer Service before returning the items otherwise the request will not be processed . Your return items will be assigned to a courier of our choosing , please provide us the return parcel tracking number for all items.

What about postage charges ?

Customer have to bear the postage fees for shipping item(s) back to us during the return process , then we will refund a maximum RM5.00 for your return shipping charges to your account . Please allow 14 working days for this process to be completed . For more information , kindly email to gogotrophyemarketing@gmail.com

How can I return my purchase ?

Kindly email your inquiry to gogotrophyemarketing@gmail.com with subject “Return Item”. We will assist you as soon as possible . Please allow 3-5 working days for your inquiry to be processed . To make the process run smoother and faster , please email your inquiry with picture(s) of your item(s) & its condition and order details for record used.

How long will it takes to receive my replacement item(s)?

Please allow a minimum of 7 working days from the date we receive your return parcel .

I need more information about this , Who do I need to contact ?

You can contact our Customer Service at 011-10868699 or email your inquiry to gogotrophyemarketing@gmail.com. Our Customer Service will contact you during working days and hours.

Privacy Notice

Our Commitment To Privacy:

To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on the entire “gogotrophy.com.my” website and at every point where personally identifiable information may be requested.

The Information We Collect:

  1. If you choose to order or register with “gogotrophy.com.my”, we will collect users' names, physical addresses, e-mail addresses, phone numbers, credit card numbers with the sole purpose to complete the orders.
  2. “gogotrophy.com.my” does not collect users' names, physical addresses, e-mail addresses, phone numbers, credit card numbers, driver's license numbers, Personal Identification Numbers (PINs) from a bank, social security numbers, or any other information which can be used to identify a specific person, nor does it match such information with the anonymous profiles, with the exception of placing an order or registering with us. “gogotrophy.com.my” technology may record IP addresses, but does not associate any IP address with an organization name.
  3. We do not share, sell, rent or barter any identifiable personal information to any third party without your permission.
  4. We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

How We Use Information:

  1. Placing an Order
    We use the information you provide about yourself or someone else when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order. When you place an order, we will ask you for the following personal information: your name, e-mail address, mailing address, phone number, and your credit card number and its expiration date. This information is requested to verify your identify and to process your purchase. Contact information from the order form is only used to send orders. For extra security, “gogotrophy.com.my” will never display your full credit card number once it has been entered - We will only reveal the last 4 digits of your credit card for verification purposes.
  2. Security
    Your contact information is transmitted using Secure Sockets Layer (SSL) technology, the approved industry standard. We may use your personal information to contact you for account purposes.
  3. My Account/Profile
    When you register on our site, we will ask you for the following information: your contact information (such as your e-mail address) and demographic information (such as your zip code). We use customer contact information from the registration form to send you information about our company and products when you registered for our mailing list service. Demographic and personal data is used to tailor your experience at our site.
  4. Email
    We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties. “gogotrophy.com.my” email newsletters are intended to keep users informed of Gogotrophy new products, gifts, and special features that are available. Our policy is to send our email announcements or newsletters only to those who request this when registering. If you receive an email and want to be removed from the email list, we provide instructions on how to unsubscribe so that you will not receive any other messages from “gogotrophy.com.my” in the future. You may also edit your email preferences at “gogotrophy.com.my” My Account - Profile.

How To Access Or Correct Your Information:

You can always access all your personally identifiable information that we collect online anytime by accessing your "My Account". This will ensure the better control of your own information. To protect your privacy and security, you will first need your login ID and password to verify your identity before granting access or making corrections.

Important information

Here's what you need to know when you buy anything on our website.

Your agreement with us

By clicking the 'Accept' button during the checkout process, you agree to these terms and conditions. By completing and submitting the electronic order form (or proceeding through the 'checkout process') you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. Neither submitting an electronic order form or completing the checkout process constitutes our acceptance of your order.

  1. Your status
    If you're an individual who's placing an order, you must be above 18 years old or older, to purchase any products or services from us.
  2. Your order
    When you order products and services from this site, we treat this as an offer from you to purchase such products and services. We may refuse to accept such orders for any number of reasons - such as a failure to meet payment verification criteria, unavailability of products or services, product or pricing errors.

    On receipt of your order we'll send you an email describing the products and services you've ordered. These communications confirm we've received your order, but don't represent any acceptance of your offer to purchase products or services from us. We're not legally obliged to provide the products and services to you during the offer process (before the contract is completed). The contract between you and us will only be completed when we dispatch the products to you. Any products or services on the same order which haven't been dispatched to you don't form part of that contract.
  3. Availability and Delivery
    We make every effort to provide you with availability information for products and services on this site. Beyond what we say on such pages, we can't be more specific about availability and delivery dates. We make every best effort to deliver goods within the estimated timescales; however delays are occasionally inevitable due to unforeseen factors. As we process your order we'll inform you if any products or services on your order turn out to be unavailable or delayed for any reason.

    Gogotrophy shall be under no liability for any delay or failure to deliver the products within estimated timescales.
  4. Billing
    If you choose to pay by credit card, your credit card will be charged upon your order. Your order will then be processed within 24 hours. Any order cancellation request has to be informed within 24 hours. We appreciate that if you will inform us the reason for cancellation in order for us to better serve you on your future purchase with us. We apologize we are not able to accept any order cancellation after 24 hours or when your merchandise had been shipped out. However, in the event that your ordered merchandise model were sold out or discontinued, you will be notified via e-mail with the updated stock status. You will have the choice to either cancel your order for a full refund or to keep your order if you are willing to wait for the next stock shipment.
  5. Duty and Tax
    Gogotrophy may from time to time, ship your orders from any of our worldwide distribution centres to bring you the BEST OFFER price, in such case; you may be subject to import duties and taxes, which are levied once the package reaches your country. Once the product is in your country, apart from shipping charges, you are responsible for any tariffs, customs, duties, or import fees that may apply. This cost is not calculated into the cost of your ordered items.

    Gogotrophy has no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, states to states, you should contact your local customs office for further information.

    However, duties and import tax are only applicable to certain countries. Our carrier will handle all customs clearance work for you and deliver your order right to your doorstep.
  6. Limitation of Liability
    You are expressly understood and agreed that terms liability is limited solely to the selling price of the items purchased.
  7. General
    If you're a consumer, the terms of this agreement won’t affect any legal rights you may have under any law, and which we can’t exclude. We’ll send you notice by email, text, voicemail or other form of electronic message. Please tell us about any changes to your contact details so we can contact you in relation to your order or use of our services. We may update these terms from time to time, so please check the then-current version before you place your order.

If you have any questions regarding the purchase terms and conditions, please contact our Customer Service Team at Contact Us.

Contact Us

We want your experience with Go Go Trophy to be worry-free.

Please contact us if you have any questions or encountered any problems when shopping at Go Go Trophy

YOU CAN CONTACT US VIA:

gogotrophyemarketing@gmail.com

We will reply to your inquiry within 48 working hours.

PHONE: 01110868699

Mon - Fri (except public holiday)9.00AM - 6.00PM
(UTC +08:00) Malaysia Time

ADDRESS

PT 7550, Jalan BBN 4/1A Desa Jasmin, 71800 Putra Nilai, Negeri Sembilan.

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